Refund Policy
Last updated: 22 May 2026
SummitSwap holds your payment securely until your order is delivered and a short review period has passed. This protects both buyers and sellers.
Change of mind
We don't offer refunds for change of mind. Please check the listing details, photos, condition grade, and message the seller with any questions before you buy.
Items not as described
If an item arrives significantly different from its listing — the wrong item, undisclosed major damage, a counterfeit, or otherwise not as described — you can raise a dispute within 7 days of delivery. If your claim is upheld, you must return the item to the seller first. Return postage arrangements are confirmed as part of resolving the dispute. Once the return is confirmed, your refund is released.
After the review period
Once the 7-day review period passes without a dispute, payment is released to the seller and the sale is final. We're unable to offer refunds after this point, so please check your order promptly when it arrives.
How disputes are handled
Disputes are reviewed by SummitSwap on a case-by-case basis. Where a situation is unclear, we make a fair decision at our discretion based on the evidence provided by both parties.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. Items must match their description and be fit for purpose; these guarantees cannot be excluded.